The Board must consist of an equal number of Consumer and Industry Directors, and an independent Chair, under the CIO Constitution. The CIO Board is responsible for overseeing the operations of the Credit and Investments Ombudsman scheme, ensuring the independent decision-making of the Ombudsman and CIO staff, and for preserving the independence of the scheme and dispute resolution process.
Chairman - since March 2011
Mr Scanlon has an extensive background in financial services, with over 20 years in senior management positions, including a significant amount of time in mutual organisations.
Mr Scanlon held executive roles at the Australian Unity Friendly Society from 1993 to 1998, where he joined Bass & Equitable Building Society as Chief Executive Officer for two years. In 2000, Mr Scanlon became Chief Executive Officer of the Tasmanian Trustees Limited, and, following the 2001 merger with Perpetual Trustees Tasmania Limited to form Tasmanian Perpetual Trustees Limited (TPTL), he was appointed Managing Director from December 2001 to November 2009. He concurrently held the position of Managing Director of Tasmanian Banking Services, a joint venture between TPTL and Bendigo Bank. During 2009, he was the joint CEO of MyState Limited, the listed company formed to enable the merger of TPTL and MyState Financial Credit Union.
In addition to his career in financial services, Mr Scanlon is a director of the Motor Accidents Insurance Board. He was previously a director of the Tasmanian Heart Foundation, Australian Unity General Insurance, Australian Friendly Society, Tasmanian Chamber of Commerce and Industry and Australian Unity Funds Management.
Mr Scanlon holds a Bachelor of Business and a Master of Business Administration and is a Fellow of the Australian Institute of Company Directors and CPA Australia.
Consumer Director - since November 2012
Ms Kreet has been consumer advocate in consumer credit and financial services issues for the past 20 years. She has represented vulnerable and disadvantaged people in community legal centres and Legal Aid Queensland during that time.
Ms Kreet is presently a senior solicitor with the consumer protection unit at Legal Aid Queensland. She is a solicitor by training and graduated with law and economic degrees from the University of Sydney.She is a consumer director on the Credit Ombudsman Services Limited, a consumer representative on the Telecommunications Industry Ombudsman council, a member of the Standing Advisory Committee for Consumer Affairs for the Australian Communications Consumer Action Network (ACCAN) and a member on the board of management of Parent to Parent Qld Inc.
Consumer Director - since October 2014
Ms Barker is well known for her work with culturally and linguistically diverse communities. Indeed, she has been nominated for the Prime Minister's Community Award. Her team was awarded the Australia Day Award by the Australian Securities and Investments Commission (ASIC).
Industry Director - since December 2013
Industry Director - since September 2014
Mr Lawler is the Chief Executive Officer of the ASX-listed financial services firm, Yellow Brick Road ('YBR'), and has held that position since April 2011. Prior to joining YBR, Mr Lawler held executive roles in National Australia Bank and MLC.
Matt has over 25 years experience in the financial services industry with expertise in investments, insurance, mortgages and financial planning. Before joining Yellow Brick Road, Matt was the Executive General Manager of NAB Partnerships, and prior to that he was the Executive General Manager of MLC Advice & Distribution.