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CIO Rules


Every participant of the CIO scheme is bound by, and must comply with CIO’s Rules.

The Rules set out:
  • who can make a complaint to the Credit and Investments Ombudsman 
  • what a complaint can be about
  • what complaints are not covered by the Credit and Investments Ombudsman
  • what the procedures are for making and resolving a complaint.

The 10th Edition CIO Rules came into effect on 15 August 2016 and apply to complaints received on or after that date.

10th Edition CIO Rules [PDF]

► PDF download | 9th Edition Rules

► PDF download | 8th Edition Rules

► PDF download | 7th Edition Rules