Decision - 26 July 2016

Key Issues: 

Consumer Lease Agreement | Goods Lease Provider | Financial Hardship | Reduced payments | Payment moratorium

Summary of outcome:

The consumer requested financial hardship assistance.  We found that the FSP was not required to give the consumer a hardship arrangement.  This was because it was unclear when the consumer’s financial position will improve enough for him to meet the payment obligations.  

Follow this link for a full copy in PDF >> Decision | 26 July 2016