Recommendation | 6 June 2016

  • Consumer leases 
  • Car lease provider
  • Misleading and deceptive conduct
  • Breach of responsible lending obligations
  • Unfair fees
We found that the FSP:
  • misled the consumers to believe they could buy the vehicles for a nominal amount at the end of the Leases 1 and 2. In fact, no right existed, and
  • was not entitled to charge the Early Termination Fee under Lease 1, as it was unable to justify the amount charged.
We recommended that the FSP:
  • transfer ownership of the vehicle to the consumers at the end of Lease 2’s term, after the consumers had paid the arrears owing under the lease, and
  • should refund to the consumers the Early Termination Fee charged under Lease 1.
The FSP accepted our Recommendation. 

Follow this link for a full copy in PDF  Recommendation | 6 June 2016