Determination - 24 January 2013

Issue for Determination

Whether the finance broker is entitled to retain a brokerage fee paid by the complainant.

Summary of Determination

I find that the finance broker has failed to prove, on the balance of probabilities, that it is entitled to retain the $5,500 brokerage fee paid to it by the complainant.
Consequently, I find in favour of the complainant and order the finance broker to undertake remedial action accordingly. 

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