Determination - 24 November 2015


Summary of Determination


I find that the FSP:
 
  1. I find that the FSP failed to provide its mortgage broking services with due care and skill when it arranged loans for the consumer in January 2014. In particular, I find that the FSP failed to identify and inform the consumer about a funding shortfall before the consumer committed to loan and brokerage agreements.
     
  2. To resolve the complaint, I order the FSP to pay the consumer the sum of $52,604.50 as compensation for the financial loss caused by the FSP’s conduct, plus interest. 

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