How do I make a complaint?


It is important that you give your financial service provider an opportunity to resolve your complaint (internal dispute resolution – IDR) before lodging it with CIO.

To search for a participating financial services provider, or to contact the financial services provider's complaint team, type the name in the CIO scheme participant search.

If you already have raised your complaint the financial service provider and have not received a response within 45 days, or you are still dissatisfied with the response you received, you can make a complaint to CIO by: