What do I say in my complaint?


When you make a complaint, you do not need to use any formal or legal language.

However, you must:

  • tell us what resolution you are seeking
  • provide copies of all supporting documents relevant to your complaint
  • give us permission to send a copy of your complaint and supporting documents to the Financial Services Provider.


If you are having trouble presenting your complaint, we can help you prepare it. In doing so, we will not be taking sides but will simply help you present your complaint as clearly and concisely as possible.