What happens at the Conciliation Stage?


During the Conciliation Stage, we can:

  • facilitate informal negotiations, impartially assisting all parties to achieve a fair resolution
  • prepare a case summary highlighting each party’s position
  • hold a conciliation conference if it is more efficient and effective at resolving the complaint
  • make a recommendation about how the complaint should be resolved
  • prepare a Settlement Agreement if an resolution is reached.

For more information about complaint stages, please view the CIO Complaint Process.