Where do I start?


Before making a complaint with us you need to try resolving your complaint with the financial services provider.

Every financial services provider must have procedures in place called Internal Dispute Resolution Procedures or ‘IDR Procedures’.

The IDR Procedures require that a financial services provider must:

  • give you a copy of their Internal Dispute Resolution (IDR) Procedures if you ask for them
  • give you a final response within 45 days of making your complaint.

To search for a participating CIO scheme participant, or to contact the members complaint team, type the name in the Financial Services Provider Search box.