Will we ask you for your medical information?

We will generally not ask you for medical information about your health. For example, we will not ask for a medical certificate to prove the cause of your financial hardship.

However, there may be circumstances where we or your financial services provider may need you to provide us with certain medical information. We will only do this if it is relevant to your financial hardship application. For example, if you have told us that you will be fit to start work again by a certain date, we may ask you for a note from your doctor saying this.
It will not be necessary or appropriate for us or your financial services provider to ask for your entire medical file.
Further, if you are receiving a disability support pension, we do not consider it necessary or appropriate for us, or your financial services provider to ask you for a medical certificate confirming your disability.