Financial Hardship

Are you experiencing financial difficulty or hardship?

If you’re finding it difficult to meet your repayments or if you have received a default notice from your lender, you should contact your lender as soon as possible to discuss your situation. You should also seek advice from a financial counsellor or a community legal centre.

To assist us in reviewing your hardship complaint, please complete and return our Financial Hardship Questionnaire, which will help give us an indication of your financial position.

► PDF download | Financial Hardship Questionnaire

► PDF download | Financial Hardship Guide (information brochure)

Statement of Financial Position

► PDF download | Statement of Financial Position (SOFP)

Information for consumers, credit representatives and lenders

CIO Position Statement 2 | Financial Hardship covers:
  • what we consider participants of our scheme must do when a borrower says they are unable to meet their payments, or when they ask for financial hardship assistance, and
  • how we deal with complaints about financial hardship.

► PDF download | PS2 Financial Hardship

► Follow this link for more | CIO Position Statements