Are you experiencing financial difficulty or hardship?
If you’re finding it difficult to meet your repayments or if you have received a default notice from your lender, you should contact your lender as soon as possible to discuss your situation. You should also seek advice from a financial counsellor or a community legal centre.
To assist us in reviewing your hardship complaint, please complete and return our Financial Hardship Questionnaire, which will help give us an indication of your financial position.
► PDF download | Financial Hardship Questionnaire
► PDF download | Financial Hardship Guide (information brochure)
Statement of Financial Position
► PDF download | Statement of Financial Position (SOFP)
Information for consumers, credit representatives and lenders
- what we consider participants of our scheme must do when a borrower says they are unable to meet their payments, or when they ask for financial hardship assistance, and
- how we deal with complaints about financial hardship.
► PDF download | PS2 Financial Hardship