Non Member Form

The Credit Ombudsman Service Ltd can only investigate complaints about its Members. As the person or company you want to make a complaint about is not a Member of ours, we cannot deal with your complaint.

There are currently two external dispute resolution schemes for the financial services industry, the Credit Ombudsman Service Ltd and the Financial Ombudsman Service. The person or company you want to make a complaint about may be a Member of the Financial Ombudsman Service. Click here to go to the Financial Ombudsman Service's website.

Otherwise, by completing the form below:

  1. We will check whether the person or company you want to make a complaint is a Member of ours.
  2. Provide you with the contact details of an organisation who may be able to assist you.
Information about the Non-Member
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