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The Credit and Investments Ombudsman (CIO) is an independent dispute resolution service for financial services providers (FSPs) and their customers.
Do you have a problem with or complaint about your financial services provider?
If you have a problem with a financial product or service, the first thing you should do is raise the matter with your financial services provider (FSP). You can use the search below to find out who you should take your complaint to at your FSP.
What to do if your financial services provider is not listed with CIO?
If your FSP is not listed this may be because your FSP is not a scheme participant at CIO.
Who to contact if your financial services provider is not a member of CIO?
We cannot help you with disputes about FSPs who are not scheme participants at CIO. You will need to contact the Financial Ombudsman Service (FOS) to see if your FSP is a member of FOS. Visit www.fos.org.au for more information.
Who to contact if your financial services provider is an authorised credit representative?
Some participants of our scheme are authorised credit representatives (ACRs) of another organisation. Complaints about ACRs need to be sent to the licensee of the ACR. A listing of an ACR will show who the licensee is, or who the ACR is an authorised credit representative for.
If the ACR is not a scheme participant at CIO, you can find out who the licensee (also called the “registered person”) is on ASIC’s website at: connectonline.asic.gov.au.
Need more help?
If you can’t find your FSP in the search, please contact us on 1800 138 422.
For more information on resolving disputes click here.