You can search our participant database for financial services providers and to find detailed information about who to contact if you have a problem or complaint.
What to do if your financial services provider is not listed with CIO?
If your FSP is not listed this may be because your FSP is not a scheme participant at CIO.
Who to contact if your financial services provider is not a member of CIO?
We cannot help you with disputes about FSPs who are not scheme participants at CIO. The FSP may be a member of the Financial Ombudsman Service (FOS). You can contact FOS to see if they are. Visit www.fos.org.au for more information.
Who to contact if your financial services provider is an authorised credit representative?
Some participants of our scheme are authorised credit representatives (ACRs) of another organisation. Complaints about ACRs need to be sent to the licensee of the ACR. A listing of an ACR will show who the licensee is, or who the ACR is an authorised credit representative for.
If the ACR is not a scheme participant at CIO, you can find out who the licensee (also called the “registered person”) is on ASIC’s website at: connectonline.asic.gov.au.
Need more help?
If you can’t find your FSP in the search, please contact us on 1800 138 422.
For more information on resolving disputes click here.