FSPs are not permitted to use or display the CIO logo in their communications and branded publications, such as business cards, letterheads, emails, websites and other promotional material.
How FSPs should promote their CIO membership
Rather than relying on our logo, FSPs should continue to inform consumers about their right to pursue their complaint with CIO. According to the ASIC Regulatory Guide 165 FSPs must inform their clients how they can access our services and include our contact details in their Financial Services Guide or Credit Guide. FSPs must also include this information in writing when they advise their clients of their final IDR response.