When can I use the complaint rebate?

The free Complaint Rebate can be used if it meets the following criteria:

  • the complaint was received by CIO after 31 January 2007; and
  • CIO has closed the complaint; and
  • any fee/s invoiced by CIO have been paid by the due date (a fee refers to a membership fee, renewal fee, Complaint Fee or additional fee); and
  • if the Complaint Fee/s for which the Complaint Rebate is intended to be used have been paid by the due date.