CIO publishes regular newsletters to keep financial services providers and other scheme participants informed about our key activities, industry news, events and relevant changes to current practice.
Please refer to the links below for further information.
Topics in this issue:
Independent economic analysis dismisses Ramsay’s proposed single EDR scheme as misconceived and half-baked
Opening Statement to the Parliamentary Joint Committee on Corporations and Financial Services
Complaints about commercial credit
CIO’s journey towards reconciliation
Recent Reviews and Recommendations published
Complaint statistics second quarter 2016/17
Systemic issues update
Follow this link for a full copy >> | CIO News - Issue 1 - March 2017
Topics in this issue:
Review of small business jurisdiction
FSPs filing police reports
Recent Reviews and Recommendations published,
Complaint statistics and more
Follow this link for a full copy >> | CIO News - Issue 4 - October 2016
This issue covers family violence, unjust fairness, recent Reviews and Recommendations published, complaint statistics and more.
This issue covers the Determinations process change, systemic issues update, obligations of credit providers participating in the credit reporting system, Privacy Awareness Week, privacy case study, recent Decisions and Recommendations published and complaint statistics.
This issue covers the members portal, recent Decisions, systemic issues, new Deputy Ombudsman, quarterly complaint statistics and more.
This issue covers mortgage defaults, recent Decisions, member contacts, quarterly complaint statistics and more.
This issue covers systemic issues and serious misconduct investigations, financial abuse of older people, financial hardship: rates and strata levies and more.
This issue covers credit repair updates, systemic issues billing, tips to protect clients' privacy, the Dispute Resolution Conference 2015, quarterly complaint statistics and more.
This issue covers inappropriate conduct by credit repair companies, systemic issues, Dispute Resolution Conference 2015, increase of monetary compensation limit, quarterly complaint statistics and more.
CIO announces that the monetary compensation limit (MCL) applying to each claim for complaints received from 1 January 2015 will be $309,000.
This issue covers announcement of COSL Dispute Resolution Conference, Annual Report on Operations, new COSL Board Members, quarterly complaint statistics and more.
This issue covers how to reduce complaint fees, accountants being able to join COSL and quarterly complaint statistics.
This issue covers summary of 9th Edition Rules changes, promotion of IDR and EDR, suspending legal proceedings once a complaint has been received by us, quarterly complaint statistics and more.
COSL, having consulted with its various stakeholders, is in the final stages of finalising its 9th Edition Rules. The new Rules will be published on our website as soon as they are finalised.
COSL is now accepting membership applications from those credit providers who are required to join an external dispute resolution scheme recognised by the Office of the Australian Information Commissioner.
The Credit Ombudsman Service Limited (COSL) has been approved by the Office of the Australian Information Commissioner (OAIC) to handle privacy and credit reporting complaints.
This issue covers COSL's recognition as an EDR scheme by the OAIC from 12/03/2014, appointment of Mr Thomas Beregi as new Industry Director, small business monetary limit, quarterly complaint statistics, and more.
The COSL Board is pleased to announce the appointment of Mr Thomas Beregi as the new non-executive industry director of the company, effective 13 December 2013.
The Credit Ombudsman Service Limited (COSL) today released its Annual Report on Operations 2012-2013.
This issue covers recognition as an EDR scheme by the OAIC, retaining records and information, obligation to maintain your EDR membership whilst being a ACL holder or CR and more.
The Credit Ombudsman, Mr Raj Venga, has warned that new home buyers may be stretching themselves too far in the pursuit of their dream home.
This issue covers recent COSL quarterly statistics, COSL website improvements, complaint rebate information and more.
This issue covers recent COSL achievements, COSL's jurisdiction, new ASIC hardship regulations and more.
COSL has supported a plea by the Financial Counsellors’ Association of Queensland (FCAQ) for continued funding.
Recent complaint statistics, complaint rebate info, tips for avoiding complaints and more.
COSL’s free complaint program entitles an Australian Credit Licensee and an Australian Financial Services Licensee to recoup complaint fees that they have paid COSL in relation to a complaint made about them. The program is only available for one complaint each membership year.
The Board of the Credit Ombudsman Service Limited (COSL) is pleased to announce the appointment of Ms Loretta Kreet as the new non-executive consumer director of the company, effective 19 December 2012.
This issue contains information that has come out of an independent review of COSL services, which highlights the need to change membership and complaint fees, as well as increase our case management resources as a result of this review.
The Board of the Credit Ombudsman Service Limited (COSL) is pleased to announce the appointment of Ms Karen Cox as the new non-executive consumer director of the company.