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News and Information


CIO's Consumer News and Guides provide information to assist consumers with approaching their financial services provider with a complaint. The Consumer Guide gives a helpful summary of what the consumer should do before directing their complaint on to CIO, in terms of firstly looking to resolve the issue through Internal Dispute Resolution (IDR) with their financial services provider. 


20 December 2016
Consumer News - December 2016

This issue contains information about our financial counsellors conferences, FSPs filing police reports, systemic issues, recent case studies, withdrawn complaints, quarterly statistics, and more.

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17 August 2016
Consumer News - August 2016

This issue contains information about our outreach program, systemic issues, recent case studies, 10th edition rules, quarterly statistics, and more.

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30 June 2016
Consumer News - June 2016

This issue contains information about family violence, systemic issues update, amendments to CIO's Rules, 2016 EDR Forum, unjust transactions, and more.

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27 April 2016
Consumer News - April 2016

This issue contains information about our revised process, outreach in Autumn 2016, systemic issues, quarterly statistics and more.

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13 January 2016
Consumer News - January 2016

This issue contains information about new Determinations published, CIO at financial counsellors' conferences, quarterly statistics and more.

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1 December 2015
New Decisions published

We recently published a number of Decisions on our website which set out the types of complaints we receive, and our considerations when assessing a complaint on its merits. 

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31 August 2015
Consumer News - August 2015

This issue contains information about our outreach in Spring 2015, new financial hardship guide, systemic issues and serious misconduct, quarterly statistics and more.

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13 May 2015
Consumer News - May 2015

This issue contains information about outreach program, accessibility, credit repair exclusion, complaint statistics and more.

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4 May 2015
Privacy Awareness Week 2015

We are a proud partner of Privacy Awareness Week 2015. Find out more about how we protect your privacy, how to protect your privacy online, or how you can protect your customer's personal information.  

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23 December 2014
Increase of monetary compensation limit

CIO announces that the monetary compensation limit applying to each claim for complaints received from 1 January 2015 will be $309,000. 

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