Consumer News - April 2016


Topics in this issue: 

  • Revised process to allow consumers to have adverse findings reviewed by the Ombudsman
  • Events in Autumn 2016
  • Systemic issues update
  • New Decisions published
  • Complaint statistics third quarter 2015/16
  • Case study: Unconscionable conduct

Follow this link to read the full version >> CIO Consumer News - April 2016