Annual Report on Operations 2010

Annual Report on Operations 2010

2009-2010 Highlights

⇒ 46% increase in membership to 12,724, which continues to grow - see page 14

⇒ 8.3% increase in complaints - many more expected in the following months - see page 30
 
⇒ 29% of complaints received related to financial hardship - see page 30-31
 
⇒ 11,301 were received by phone, online and post - see page 4
 
► Follow this link to download a full copy of the report | Annual Report on Operations 2010