Annual Report on Operations 2012

Annual Report on Operations 2012

2011-12 Highlights

⇒ 1,983 complaints were received in the year ending 30 June 2012 up 72%

⇒ 45% increase in the number of complaints closed

⇒ 34% of complaints received related to financial hardship, which continues to feature as the single largest source of complaints

⇒ almost 16,000 contacts from consumers by phone, on-line or post

⇒ membership has increased by 22% to 15,535 (more than 16,300 as of 1 Feb 2012)

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