Guide | Conciliation Conferences

During the complaint process, CIO provides a Conciliation Conference, whereby the complainant and the financial services provider have the opportunity to share information, discuss issues raised in the complaint, and attempt to settle the dispute with the facilitation of an independent conciliator.

For more information about the Conciliation stage of the complaint process, see the complete Conciliation Conferences Guide below.

Follow this link for a full copy in PDF ► Conciliation Conferences Guide