On 1 September 2018 the CIO scheme was transferred to the Australian Financial Complaints Authority (AFCA) as part of transition arrangements for AFCA commencing on 1 November 2018. From 1 September 2018 AFCA has been managing the CIO scheme.

As part of transition arrangements, any CIO complaint that is received prior to 1 November 2018 will be dealt with under the CIO Rules. From 1 November the AFCA scheme will commence and any disputes received by AFCA will be dealt with under the AFCA Rules.

For more information, visit the AFCA website.

Any information contained on our website is for information purposes only. While we endeavour to keep this information up to date and correct, we make no warranties as to its accuracy or correctness. Any reliance you place on such information is at your own risk. 

The CIO website and its contents are copyright of the Australian Financial Complaints Authority (AFCA).

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than printing or downloading to a local hard disk for personal or non-commercial use only.

You must not, except with our express written permission, distribute or commercially exploit the content of our website. You must also not transmit it or store it in any other website or other form of electronic retrieval system.

The CIO website contains links to other websites which are not under the control of AFCA. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Every effort is made to ensure our website is running smoothly. However, we take no responsibility for, and will not be liable for, our website being temporarily unavailable due to technical or other issues beyond our control.