Our goal is to provide a free, fair and impartial dispute resolution scheme to all consumers regardless of their educational, financial or cultural backgrounds. We have developed a consumer engagement strategy to ensure that consumers know about us and that they can access our services easily.
For our outreach program, we:
Community Liaison Committee
We established a Consumer Liaison Committee (CLC) with key consumer advocates across Australia to exchange ideas for our outreach program and to discuss issues consumers are most concerned about.
We meet the CLC throughout the year to raise and discuss issues, obtain feedback and develop our consumer engagement strategy further.
CLC members represent the: