Vision and core values


We make a difference. We’re here to help. What we do affects people’s lives.

Core values

We are fair and impartial: Do the right thing by our stakeholders (consumers, financial services providers and regulators). Together, we create trust.

We inspire trust and confidence: Be accessible, responsive and helpful to our stakeholders, and to each other. It reflects on us all.

We are professional: Be professional in your dealings with our stakeholders, and with each other. Everyone deserves to be treated with respect and humility.

We are passionate: Provide exceptional service to our stakeholders. They are the reason we are here.

We pursue excellence in our work: Be an expert in what you do and do it well. Don’t be mediocre, be the best you can. Love that you’re making a difference.

We are a team: Work hard as a team, with people who’ve got your back. We’re in this together.