Review | 1 September 2016

Key Issues: 


Mortgage | Third party conduct | Not a member of CIO


Case summary 




We were unable to investigate the consumer’s complaint, as her complaint concerned the conduct of a third party, not the FSP, and the third party was not a member of our service.This case was referred to the Ombudsman for a Determination. 

Follow this link for a full copy in PDF  Review | 1 September 2016

This case was referred to the Ombudsman for a Determination.