Review | 10 January 2017

Key Issues: 



  • Credit card debt | Debt purchaser | Hardship application



Case summary
 



The FSP has acted reasonably in assessing the consumer’s hardship applications and is required to reduce the full outstanding balance owing on any debt when considering a variation in payments due to hardship. 

Follow this link for a full copy in PDF  Review | 10 January 2017

This case was referred to the Ombudsman for a Determination.