Review | 14 October 2016

Key issues: 

Responsible lending obligations | Debt collection guidelines | Mislead consumer and did not comply with notice requirements | Lessor/credit provider | Rental agreement

Summary of the complaint:

We do not consider that the FSP is the appropriate respondent to the complaint. We are unable to consider a complaint where the financial services provider is not a member of ours at the time that the complaint was made. The consumer lease provider was not a member of ours at the time the consumer registered her complaint with CIO.

Review 14 October 2017

This Review was referred to the Ombudsman for a Determination.