Review | 15 June 2016

Key Issues: Car loan | Credit provider | Failure to provide notice of default | Failure to adhere to ACCC/ASIC guidelines

The FSP was entitled to repossess the consumer’s vehicle and pass on enforcement fees it incurred relating to the consumer’s loan (noting the adjustment in the consumer’s favour made by the FSP). There was insufficient information to support the consumer’s claim that the FSP did not provide her with an opportunity to remedy the default on her loan.  Accordingly, the consumer’s complaint was not made out. 

The Review was referred to the Ombudsman for a Determination

Follow this link for a full copy in PDF >> Review | 15 June 2016