Review | 15 November 2016



Key issues: Debt not statute barred debt | Acknowledgment of debt | Unconscionable conduct not established








Summary of the complaint:







  • The consumer’s complaint relates to a finance brokerage agreement they entered into with the FSP.

  • The consumer claimed that the FSP failed to provide services consistent with its obligations, and was not entitled to charge the early termination fee.

  • We found that none of these claims were made out.

Download Review 15 November 2016

This Review was referred to the Ombudsman for a Determination.