Key issues: Credit Provider | Aggregator | Mortgage | Misrepresentation/misleading conduct | Unconscionable conduct | Fraud
Summary of the complaint:
- The consumer obtained advice and a personal loan from a credit representative of the FSP
- The consumer claimed the FSP was responsible for Mr MB’s conduct
- We found that the FSP was not responsible for Mr MB’s conduct. Further, we were unable to consider a complaint against Mr MB personally as he is not a member of CIO.
Download Review 15 November 2016
This Review was referred to the Ombudsman for a Determination.