Review | 15 November 2016



Key issues: Credit Provider | Aggregator | Mortgage | Misrepresentation/misleading conduct | Unconscionable conduct | Fraud







Summary of the complaint:


    • The consumer obtained advice and a personal loan from a credit representative of the FSP
    • The consumer claimed the FSP was responsible for Mr MB’s conduct
    • We found that the FSP was not responsible for Mr MB’s conduct. Further, we were unable to consider a complaint against Mr MB personally as he is not a member of CIO. 


Download Review 15 November 2016

This Review was referred to the Ombudsman for a Determination.