Review | 25 May 2016

Key Issues: 

Managed investment | Timeshare provider | Not adhering to contract terms | Poor complaint handling process

Case summary

  • The consumers were members of a vacation club, which is a managed investment timeshare scheme.
  • The consumers claimed the club fees were calculated incorrectly and in breach of the club’s constitution.
  • We found that this complaint was not established. 

Follow this link for a full copy in PDF  Review | 25 May 2016

This case was referred to the Ombudsman for a Determination.