Review | 31 October 2016



Key issues: Mortgage broker | Breach of responsible lending obligations | Unsuitable loan | Delay in settlement




Summary of the complaint:









We found that the FSP, a mortgage broker, breached its responsible lending obligations under the National Consumer Credit Act 2009 (Cth) (the National Credit Act) when it assisted the consumers to enter into an unsuitable loan, and consequently, caused a delay in settlement of the investment property purchase financed by the loan, resulting in the consumers paying penalty interest to the vendor.   



This Review was referred to the Ombudsman for a Determination.