Key issues: Mortgage | Lender | Non-regulated loan should be assessed as regulated under the National Consumer Credit Protection Act 2009 (Cth) (the Credit Act) | Responsible lending | Inappropriate and unconscionable loan | Unconscionable conduct | Breach of statutory obligations
Summary of the complaint:
The consumers fell into default under its mortgage and the FSP repossessed the consumer’s investment property and commenced proceedings for debt and possession of another property.
Download Review 8 June 2017.
This Review was referred to the Ombudsman for a Determination.