Determinations

You can download de-identified Determinations from our archive.

The consumer has 28 days to accept or reject the Ombudsman’s Determination. If the consumer does not accept the Determination, the complaint is closed but the consumer is free to pursue the complaint elsewhere. If the consumer accepts the Determination, the FSP is bound by it. Once the FSP has given effect to the Determination, the complaint is closed.

Please see below for Determinations made by the Ombudsman.