Key issues: Insurance premium | Applicable terms and conditions of agreement.

Summary of the complaint:

We found that the consumers’ complaint is outside our jurisdiction. This is because the FSP obtained an order against the consumer from the tribunal.

Summary of Determination:

I find that the consumer’s complaint is outside our jurisdiction as it has already been dealt with by the tribunal.

This Determination affirms the position set out in our Review dated 7 April 2017.

Follow this link for a full copy in PDF  >> Determination | 10 May 2017