Key issues: Insurance premium | Applicable terms and conditions of agreement.
Summary of the complaint:
We found that the consumers’ complaint is outside our jurisdiction. This is because the FSP obtained an order against the consumer from the tribunal.
Summary of Determination:
I find that the consumer’s complaint is outside our jurisdiction as it has already been dealt with by the tribunal.
This Determination affirms the position set out in our Review dated 7 April 2017.