Determination - 12 July 2013

Key issue: Whether the FSP provided its services to the consumer with due care and skill
Summary of Determination

I find that  the finance broker  has failed to demonstrate that it provided its services to the complainant with due care and skill.
Accordingly, I order the finance broker to pay the complainant the sum of $4,697.45 being a refund of brokerage and valuation fees, plus interest.

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