Key issues: Financial Hardship | Lender | Security Property
Summary of the complaint:
We find that:
- The consumer’s claim the financial services provider (FSP) was not the legal owner of the debt when the default notices were issued has not been made out.
- The FSP was merely exercising its own commercial decision when it decided not to release the full funds from an earlier sale of one of the security properties in 2015.
- The consumer’s claim that he is in front with his payments has not been made out.
- The FSP is not required to provide hardship assistance, such as a moratorium on payments.
Consequently, it is unclear how we can assist further with the complaint.
This Review was referred to the Ombudsman for a Determination.