Issue for Determination: Whether after the sale of mortgaged goods, the credit provider dealt with the gross sale proceeds in a manner consistent with the process set out in the National Credit Code (the Code) and the National Consumer Credit Protection Regulations 2010 (NCCPR).
Summary of Determination
I find that the member has not:
Consequently, I determine this complaint in favour of the complainants and order the credit provider to undertake remedial action accordingly.
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