Determination | 21 November 2017

Key Issues: 

Mortgage | Lender | Breach of duty in exercising power of sale | Failure to notify of arrears | Delayed settlement

Case summary

The consumer’s property was repossessed and sold by the FSP.

The consumer claimed that the FSP sold the property for less than market value, failed to consider higher offers for the property, and caused delay in the settlement of the sale of the property.

We found that the consumer’s complaint was not established. 

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