Unjustness in respect of credit limit increases | Breach of good industry practice | Financial hardship | Debt collection agency | Credit card
- I find that, based on the information made available to us, there is insufficient evidence to show that the original credit provider provided the consumer with inappropriate finance.
- There is also evidence to show that there was an appropriate response to the consumer’s more recent request for financial hardship assistance.
- This Determination affirms the position set out in our Review dated 27 May 2016 (the Review). I do not propose to restate that analysis but instead adopt it (noting one non-material correction in paragraph 16 below) for the purposes of this Determination. A copy of the Review is attached.