Key issues: Managed investment | Timeshare provider | Not adhering to contract terms | Poor complaint handling process

Summary of the complaint:

  • The consumers were members of a vacation club, which is a managed investment timeshare scheme.
  • The consumers claimed the club fees were calculated incorrectly and in breach of the club’s constitution.
  • We found that this complaint was not established. 

Summary of Determination:

For the reasons set out in the Review, I find that the consumers’ claims have not been made out.

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