Key issues: Mortgage | Notice of change in mortgage manager | Delayed settlement of refinance | Mortgage broker
Summary of the complaint
We found that the consumer’s claims had not been established. This is because the information showed that:
I find that the consumer’s claims that:
have not been established.
This Determination affirms the position set out in our Review dated 13 December 2016 (the Review). I do not propose to restate that analysis but instead adopt it for the purposes of this Determination. A copy of the Review is attached.