Determination | 3 January 2018

Key issues: Construction loan | Finance broker | Excessive early exit fees | Failure to advise of relevant product information | Not adhering to terms of broker contract

Summary of the complaint:

  • The consumer’s complaint relates to a finance brokerage agreement they entered into with the FSP.

  • The consumer claimed that the FSP failed to provide services consistent with its obligations, and was not entitled to charge the early termination fee.

  • We found that none of these claims were made out.

Download Determination | 3 January 2018