Determination - 30 November 2017

Key issues: Home loan | Lender | Home insurance charges | Standards of good practice

Summary of the complaint:

  • The consumer’s complaint relates to a home loan he entered into with the FSP.

  • The consumer claimed that the inappropriately charged the consumer for home insurance and failed to meet standards of good practice by allowing a second registered mortgage over his property.

  • We found that none of these claims were made out.

Download Determination.