Issue for Determination:
Whether the finance broker is entitled to payment of a brokerage fee by the complainants.
Summary of Determination
I find that the finance broker has failed to prove, on the balance of probabilities, that it has effectively been assigned the right to payment of the brokerage fee.
Consequently, I find in favour of the complainants and order the finance broker to undertake remedial action accordingly.
Follow this link for a full copy in PDF >> Determination