Determination - 8 January 2013

Issue for Determination: 
Whether the finance broker is entitled to payment of a brokerage fee by the complainants. 

Summary of Determination

I find that the finance broker has failed to prove, on the balance of probabilities, that it has effectively been assigned the right to payment of the brokerage fee. 

Consequently, I find in favour of the complainants and order the finance broker to undertake remedial action accordingly. 

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