Key issues: Home loan | Financial Hardship - payment arrangement | Breach of CIO Rules - Enforcement action | Repossession of property during an active complaint
Summary of Determination
I find that the
- is not required to provide financial hardship assistance to the consumer,
- is entitled to retain possession of the property notwithstanding the fact that in taking possession it did not comply with our Rules, and
- is not required to pay any further compensation to the consumer..
Follow this link for a full copy in PDF >> Determination | 8 June 2016