If you have debt that you can’t pay such as a loan or lease payments, and you are in financial hardship, you have rights. Your financial services provider may help you but if you are not happy with their help, you can make a complaint to the Credit and Investments Ombudsman.
If you have a problem with your mortgage broker, lender, credit union, bank, financial planner, debt collector or other finance provider, you should contact them right away.
Most complaints can be solved quickly with a simple phone call or email.
If you are not happy with the response from your finance provider, you can make a complaint to the Credit and Investments Ombudsman.
We are a free, fair and impartial dispute resolution service for consumers and small businesses in the finance industry.
We investigate and resolve complaints.
We can investigate your complaint if the finance provider:
Here are a few examples:
Making a complaint to us is easy. You can make a complaint online or send us a completed complaint form by email, fax or post.
If you need assistance in lodging a complaint, we can help you.
If you are speech or hearing impaired, you can contact us through the National Relay Service ask for the Credit and Investments Ombudsman at 1800 138 422.