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The Credit and Investments Ombudsman (CIO) offers an impartial dispute resolution scheme to assist consumers to resolve complaints with participating financial services providers.

Our services are free to consumers

or call 1800 138 422

Introduction to the Credit and Investments Ombudsman in Auslan

News and events

Consumer News - December 2017

This issue contains information about our outreach program, our Reconciliation Action Plan, 'Your Debt - Your Rights' brochure for First Australians, systemic issues, quarterly statistics, and more.

Family violence
We published on Position Statement on family violence. The position statement covers how we handle a complaint that involves family violence.

Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holdersAustralian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.

Visit ASIC's website

Search for a participating financial services provider (FSP)

CIO has over 24,000 participants operating in a variety of financial services sectors. Use the search engine to find any of CIO's participating financial services providers.


Limited Australian Financial Services Licensees 

Accountants providing advice on self-managed superannuation funds (SMSFs) to retail clients will be required to hold a limited Australian financial services (AFS) licence and join an external dispute resolution (EDR) scheme such as CIO from 1 July 2016.