Can we help?

The Credit and Investments Ombudsman (CIO) offers an impartial dispute resolution scheme to assist consumers to resolve complaints with participating financial services providers.

Our services are free to consumers

or call 1800 138 422

Introduction of the Credit and Investments Ombudsman in Auslan

News and events

Consumer News - October 2017

This issue contains information about outreach, our Annual Report on Operations, position statement on family violence, new fact sheets, systemic issues, quarterly statistics, and more.

Consumer News - June 2017

This issue contains information about our accessibility, reconciliation, the Financial Counselling Australia Conference 2017, systemic issues, recent reviews and recommendations, quarterly statistics, and more.

Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holdersAustralian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.

Visit ASIC's website

Search for a participating financial services provider (FSP)

CIO has over 24,000 participants operating in a variety of financial services sectors. Use the search engine to find any of CIO's participating financial services providers.


Limited Australian Financial Services Licensees 

Accountants providing advice on self-managed superannuation funds (SMSFs) to retail clients will be required to hold a limited Australian financial services (AFS) licence and join an external dispute resolution (EDR) scheme such as CIO from 1 July 2016.